Frequently Asked Questions
Everything you need to know
How do I book a property? What is your cancellation policy? What payment options are available? How does the refund process work? Find answers to these questions and more below.
Why our platform is the perfect Choice for your rentals needs
You can book a property through our trusted partners, including Booking.com, Expedia, TripAdvisor, Airbnb, and VRBO. Simply search for your desired property, choose your dates, and follow the platform’s instructions to confirm your booking. For further assistance, feel free to contact us directly.
Guests may cancel their reservation free of charge up to 7 days before arrival. If a cancellation occurs within 7 days of the arrival date, the total booking amount will be charged. Please review the specific cancellation terms listed on the property’s booking page.
Refunds are processed within 3-5 business days to the original payment method. Refund eligibility is determined by the cancellation policy applicable to your booking.
Yes, a standard cleaning fee of $400 applies to each booking.
We accept bank transfers and major credit cards. The available payment options will be shown during the reservation process on the booking platform.
- Check-in: 4:00 PM
- Check-out: 12:00 PM
Late check-outs may be available upon request, subject to availability.
Check-in instructions, including access codes and important property details, will be emailed to you 3 days prior to your arrival.
We provide 24/7 support to assist with any concerns during your stay. If you experience an issue, please contact our maintenance hotline provided in your check-in information. Our team will address any problems promptly.
Yes, all of our properties include parking facilities.
Yes, all properties are equipped with high-speed Wi-Fi. Network details will be included in your check-in instructions.
Yes, fresh bed linens, towels, and basic toiletries (such as soap, shampoo, and toilet paper) are provided at every property.
To respect the privacy of our guests, we do not offer property viewings before booking. However, detailed descriptions, high-quality photos, and guest reviews are available on our booking platforms to help you make an informed choice.
Our pet policy varies by property. Some properties are pet-friendly, while others may have restrictions. Please refer to the specific property listing for details.
The maximum rental period available is 90 days.
We conduct regular inspections and preventive maintenance to keep all properties in excellent condition. Repairs are handled by licensed professionals, and we offer 24/7 emergency maintenance services to ensure your comfort.
Outstanding Service. Premium Rentals. Reliable Support.
At Doctor Holidays Rentals, we are committed to providing outstanding short-term rental experiences and expert property management services. You can rely on us to manage your property with the professionalism and attention it deserves.